FAQs

If you’ve recently lost a loved one, allow our family-run funeral directors in Sittingbourne to take care of this difficult time. Our compassionate team are here to provide sensitive funeral care, getting to know you personally, allowing us to provide a service that truly reflects the life of the one you’ve lost.

We understand that this is an upsetting time, which is why our funeral company are here to answer any questions you may have, and support you throughout the entire process.
Below you will find some of our frequently asked questions, which may help shed some light if you choosing our funeral services to take care of your family member’s ceremony.

COVID FAQs

  • Are you still operating?

We are still providing our funeral care throughout the pandemic. Our normal 24 hour operating hours are still in place, so should you need any support during these uncertain times, don’t hesitate to give us a call on 01795 515570.

  • Can I still organise a funeral during COVID?

You can still organise a funeral during COVID – fewer people are able to attend, and those doing so should wear a facemask within the funeral venue. Should you need any more information about the COVID guidelines for funeral planning, please get in touch.

  • How many people can attend a funeral during COVID?

The current guidelines state that no more than 30 people should be in attendance of the funeral. It is advised that only the closest members of family should attend.

  • How do I register a death?

Due to the current COVID situation, it is not possible to book an appointment to register a death in person.

Instead, death registrations will be carried out over the phone. Deaths should be registered within 5 days.

General FAQs

  • Do I have to register the death before registering the funeral?

You don’t need to have registered the death before speaking to our funeral company. However, the death must be registered before the funeral itself takes place.

  • What should I do if a relative dies at home?

Our funeral care staff can come and collect the deceased 24 hours a day, once a medical professional has visited the address. All our removal staff were appropriate PPE for home removals.

  • What should I do if a relative dies in hospital?

The hospital bereavement department will guide you through the process.

  • Where is the body kept once it has been moved?

When we bring a body into our funeral care, we keep them in our clean modern hospital grade facility. This can be viewed should you wish to.

  • How soon can the funeral take place?

It is common for the funeral to take place within 10-14 days of your family member passing. The only limitation is a paperwork being submitted 72 hours before a service.

Please get in touch with our funeral directors for more information.

  • Do I have to have a religious ceremony?

No, ceremonies these days offer a family whatever they are comfortable with. Our funeral planners can offer a celebrant or minister of any denomination if required.

  •  Can I get assistance with funeral costs?

The DWP can cover up to two thirds of the cost of a funeral if you qualify for assistance.

We also offer finance plans which can be discussed with our funeral care team – please get in touch to book a friendly consultation.

Get in Touch

For funeral planning in Kent that is sensitive, personal and empathetic, please get in touch with Watermans Funerals today. We aim to make this difficult time as stress-free as possible, providing you loved one with a beautiful ceremony that truly celebrates their life.

Please call 01795 515570, or email info@watermansfunerals.co.uk to leave your message.